Our team are on hand to answer any additional questions you may have

FAQs

About Refuge parcels
This is the Refuge parcels site, where you can buy a range of gifts on behalf of a loved one. These gifts have been carefully selected to bring hope and real practical help to women and children at risk of domestic violence.
You will not receive the contents of the parcel that you purchase. However, the value of the parcel that you buy will be used to offer support and places of safety to women and children who are experiencing domestic violence.
If you buy a Refuge parcel to give as a gift to a friend or loved one, you will receive a card to give to them with thanks for the donation that has been made in their name to Refuge.
Your generous donation will be used to help women and children who need the services provided by Refuge. The donation amounts that are represented are illustrative of the support that we are able to offer through your generous backing.
Every day, Refuge supports over 6,000 women and children. The donation that you give could be used in supporting any one of these people. The identities of all of the women and children helped by Refuge are kept confidential in order for us to protect them.
Yes, Refuge is a registered charity in the UK and our charity number is 277424.
Ordering
Yes, you can buy as many parcels as you would like by simply adding each parcel to your shopping basket
All transactions are safe and your personal information is secure. We use the secured SSL system (Secure Socket Layer) to encrypt all payment information.
Once you have completed your order, you should receive an email confirmation within 24 hours.
Your cards will be sent out within 48 hours of receiving the order. They will be sent second class and you should receive them within 3-6 days as per Royal Mail guidelines – unfortunately exact delivery is out of our control.
If you have not received your confirmation email, please call 020 7395 7771. The telephone lines are open Monday – Friday 9am to 5pm.
020 7395 7771 Monday – Friday 9am to 5pm.
Your cards will be sent out within 48 hours of receiving your order and should take 3-6 days as per Royal Mail guidelines, if your cards have not arrived within 7 days please call 020 7395 7771 and we will be able to help.
Payment
You can pay for your parcel using one of the following payment types:Visa, Visa Debit, Visa Electron, and MasterCard. We can also accept Maestro cards issued within the UK.
You can call us on 020 7395 7771 and place your order by phone.
Call us on 020 7395 7771 or email fundraising@refuge.org.uk, Monday – Friday 9am to 5pm.