impact bannerOur impact and evidence

Refuge prides itself on the high quality of its services. Refuge has developed its own bespoke casework management tool, IMPACT, which has a built-in outcomes framework. IMPACT means we can demonstrate – at the touch of a button – exactly what each client has achieved with specialist support from Refuge, from when they first enter the service to when they exit.

Thanks to Refuge’s extensive data, we know that:

  • 96% of our clients report feeling safer at the point of leaving our services
  • 92% say their quality of life has improved
  • 76% see an end to all physical abuse
  • For every £1 invested in Refuge’s specialist services, a woman, her family and society at large reaps a         social reward equivalent to £4.94


SROI happy 180 x328Refuge’s ‘social return’

NEF Consulting’s independent evaluation* to determine the ‘social return on investment’ (SROI) of Refuge’s services found that for every £1 invested, Refuge’s clients, their families and society at large receives a reward equivalent to £8.24. This is nearly double the value created compared to the 2016 NEF evaluation. The total social value generated by Refuge’s specialist services is estimated to be £86 million per year. Read the press release here.