Our impact and evidence

Refuge prides itself on the high quality of its services. Refuge has developed its own bespoke casework management tool, IMPACT, which has a built-in outcomes framework. IMPACT means we can demonstrate – at the touch of a button – exactly what each client has achieved with specialist support from Refuge, from when they first enter the service to when they exit.

Thanks to Refuge’s extensive data, we know that:

96% of our clients report feeling safer at the point of leaving our services
92% say their quality of life has improved
76% see an end to all physical abuse
For every £1 invested in Refuge’s specialist services, a woman, her family and society at large reaps a social reward equivalent to £4.94

IMPACT website

IMPACT enables Refuge to document the full story of the abuse a woman has experienced, record the type of support she is given and – crucially – the outcomes she has been supported to achieve. Through IMPACT, we are able to demonstrate that our specialist services do not just save lives, they change lives. Visit the IMPACT website for more on what makes our system unique.

Refuge’s ‘social return’

NEF Consulting’s independent evaluation* to determine the ‘social return on investment’ (SROI) of Refuge’s services found that for every £1 invested, Refuge’s clients, their families and society at large receives a reward equivalent to £4.94. Refuge also saves the State £5.9 million a year across the health and criminal justice systems. Read the summary here, and the full report here.