Christmas FAQs

Got a question about our Christmas appeal? We’ve got answers.


Refuge Parcels

You will not receive the contents of the parcel that you purchase. However, the value of the gift that you buy will be used to offer help, support and places of safety to women and children who are experiencing domestic violence.

Yes, if you buy a Refuge parcel to give as a gift to a friend, you will be able to send an e-card to the recipient of the gift.

Your generous donation will be used to support women and children escaping domestic violence throughout the year. The donation amounts that are represented are illustrative of the support that we are able to offer through your generous backing.

On any given day Refuge supports around 6,500 women and children. The donation that you give could be used in supporting any one of these people who are in desperate need. The identities of all of the women and children helped by Refuge are kept confidential in order for us to protect them.

Refuge Parcel E-cards

You can choose an e-card design each time you buy a Refuge parcel, which is personalised with a message and the send date.

If there are multiple people you wish to send an e-card to, you can buy all the gifts at the same time and choose one card that you can then send to multiple recipients or you can buy them one at a time. If you buy all your gifts at the same time, the message and date will be the same for all recipients.

Each time you buy a parcel, you will be given the option to send an e-card. You can then choose the design, recipient, date of the e-card is sent as well as personalising the message. To send personalised e-cards to each recipient, you will need to purchase the parcels one at a time.

Yes, you can choose from a range of card designs, add a personal message and choose the send date.

Yes, you can choose a send date. If you choose the same day as you have bought the parcel, the e-card will be sent automatically once you have confirmed the details by clicking the link sent you via the email confirmation. However, please be patient as sometimes it takes an hour so.

It will be sent at approximately the same time as on the day you ordered the card. So, if you ordered the card at 11am on 1st January and wanted it to be sent on the 11th January, it would be sent out at approximately 11am on the 11th January.

Unfortunately, due to Covid-19 restrictions we are unable to send physical cards via post. If your desired Refuge parcel recipient doesn’t have access to email, you could send yourself the e-card and print it out for them.

Gift List

The Christmas gift list is an appeal Refuge has launched to raise money to buy seasonal gifts for every woman and child we support over the festive period. Your donation will be used to purchase gift vouchers for the women and children we are supporting this Christmas time. If the generosity of our amazing supporters exceeds the number of gift vouchers we need to buy, these additional donations will be used to help Refuge continue to support women and children in the future. The items listed in our gift list are illustrative of gifts that have been purchased for our clients in the past.

Yes, you can – our Christmas gift list will stay open until mid-January 2021.

The gifts that you choose from our gift list at are illustrative of the presents that have been bought for our clients in previous years. Each woman and child is given a voucher so they can choose their own gifts.

Due to the confidential nature of the location of our services, coupled with the fact we are a small team, we are encouraging supporters to access our Christmas gift list. This is the best way for us to ensure that the gifts chosen for our clients are as personal as possible.

If you have any queries, please contact the fundraising team on 020 7395 7771 or email Monday-Friday, 9am-5pm.

Yes, you can. This is one of the benefits of donating to our Christmas gift list. If you are a UK tax payer, you could make your donation worth 25% more – at absolutely no cost to you. Click here to find out more about Gift Aid.

Our friendly fundraising team is here to help – just give them a call on 020 7395 7771 or email Monday-Friday, 9am-5pm.