Statement on Home Office decision to award National Domestic Violence Helpline grant to Refuge


Refuge is pleased to announce the Home Office has awarded Refuge a grant of £1.2 million to run the National Domestic Violence Helpline from November 2019 to March 2022.

Refuge has run the National Domestic Violence Helpline since 2003, in partnership with Women’s Aid. Last year, the Home Office re-tendered the service and Women’s Aid decided to bid independently. Following a competitive process, Refuge was awarded the contract to continue running the helpline.

Refuge will run the Helpline in partnership with Women’s Aid until 31 October 2019, from which point the service will be run by Refuge only. Callers will receive specialist support from the same dedicated, highly-trained team of Helpline staff and volunteers and the Freephone number will remain the same.

Refuge has also secured additional support to develop new digital and mobile resources to empower even more victims. This includes increasing capacity to answer more live calls, developing web-chat services and publishing information on social media channels to widen the availability of the helpline service.

For more information, please read the Home Office’s press statement.

Refuge looks forward to continuing and expanding this life-saving service for women. If you or anybody you know thinks they may be experiencing domestic violence, please call the Freephone 24/7 National Domestic Violence Helpline on 0808 2000 247.


About Refuge: Refuge is a frontline service provider. It runs specialist domestic violence services across the country and opened the world’s first refuge in 1971. On any given day, it supports more than 6,500 women and children escaping all forms of violence against women and girls.