National Domestic Abuse Helpline


We are delighted to announce that as of 1st November 2019 we will run the National Domestic Abuse Helpline as the sole provider of this vital service. We have increased our team of Helpline experts who will be able to answer more calls than ever before.*

We will provide more survivors with access to emergency and other domestic abuse services across the country, as well as provide essential emotional and practical information. Calls are confidential and our support is non-judgmental and non directive – we will not tell women what to do but empower them to understand their options. The Helpline runs every hour of the day, every day of the year.

At the end of November we will launch an exciting digital platform which has been designed by the needs and experiences of survivors and informed by our amazing team of expert Helpline workers.

We will evolve ongoing our Helpline services, launching new digital products and support tools over the months to come as we listen to survivors and others who need to access support.

Domestic abuse is a crime. It is the biggest social issue impacting on women and children in this country. We want all women to know that they are not alone and that Refuge is here 24/7 to support them and will give them access to hundreds of specialist domestic abuse services across the country.

Freephone National Domestic Abuse Helpline – 0808 2000 247

*On average the Helpline received around 250 calls a day in 2018/19.