Freephone 24 Hour National Domestic Violence Helpline

The helpline is run in partnership between Refuge and Women’s Aid. It is open 24 hours a day, seven days a week for women experiencing domestic violence. All calls are confidential.

Please call 0808 2000 247 or email

Information and support

Fully trained female workers and volunteers provide support, information and a listening ear. They can help women and children access spaces in refuges across the UK.

We also offer support and information to friends, family members, external agencies and professionals calling on behalf of a woman.


Our aim is to make a woman aware of her options so that she can make informed choices. We discuss the options available to her, empowering her to make her own decisions. We never judge her or tell her what to do.

A service for everyone

The helpline is a member of Language Line and can provide access to an interpreter for non-English speaking callers. The helpline can also access the BT Type Talk Service.

Who can call the helpline?

The helpline is a lifeline for thousands of women, many of whom have never spoken about their experiences to anyone.

Abused women have many reasons for calling:

  • Some have fled their home and desperately need a place of safety
  • Others want to talk about what is happening to them, discuss their fears and seek support
  • Many need information about their housing and legal rights or reassurance about calling the police

We also hear from:

  • Friends or family members seeking advice and support
  • Agencies referring women to refuges or seeking advice

What if the lines are busy?

  • Always call 999 in an emergency
  • Keep trying – our quieter periods are evenings, nights and weekends
  • You can also read the true stories of women who have contacted us

Can I give feedback?

If you have used the National Domestic Violence Helpline and would like to give us feedback so that we can improve our service, please click here.