Derby City domestic violence service – run by Refuge

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How can Refuge help you?

Jane’s* story

Access support


How can Refuge help you?

The Derby City domestic violence service provides free, confidential, non-judgmental and independent support to anyone who is experiencing domestic violence living in Derby City.

The Derby City domestic violence service will work with you to create a tailor made safety and support plan for you and your children which can include:

  • Personal safety information
  • Support if you need to contact the police
  • Support you and keep you updated and informed if you are going through a court case
  • Help with injunctions
  • Support around improving the safety of child contactMale support 2
  • Support around safe housing options
  • Referrals to other services
  • Building self-confidence and independence
  • Welfare rights and legal support
  • Assistance when applying for grants and loans
  • Help with budgeting, paying bills and debts
  • Assistance in finding work, paid or unpaid
  • Assistance with accessing training or education
  • The opportunity to discuss the effects of domestic violence with someone who understands


Jane’s* story

“I was being constantly harassed by my ex-partner who followed me, sent unwanted emails and spread lies about me. I was referred to Refuge by the police and they made contact with me. My worker listened to how I felt and really understood what I had been going through whilst in the relationship and after. She supported me through the court process, attending with me and explaining at every step what was going to happen next. It was fantastic always having her at the end of the phone to reassure and support me. I gave evidence and my ex-partner was given a restraining order to stay away from me. I do not think I could have done it without the support of Refuge and feel they literally saved my life.”

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Domestic violence is all about power and control. It is the repeated, random and habitual use of intimidation to control a partner. The abuse can be physical, emotional, psychological, financial or sexual. Anyone forced to alter their behaviour because they are frightened of their partner’s reaction is being abused.

You are not alone. Refuge is here to support you.  We can help you and your children rebuild your lives, free from fear.



  • The abuse is not your fault. You are not to blame for your partner’s behaviour – only they are responsible for it
  • Domestic violence is against the law
  • Everyone has a right to live a life free from violence and abuse
  • The frequency and severity of abuse is likely to increase over time
  • Leaving an abuser can be the most dangerous time for a victim of domestic violence
  • You don’t have to deal with this on your own – seeking help is a brave and positive step
  • If you are experiencing domestic violence you are not alone. Refuge is here to support you

Woman and child 1

Find out more about Refuge

Find out more about domestic violence

Am I being abused?




Access support

Helpline 1We believe that everyone has the right to live a life free from violence.

Contact the Derby City domestic violence service team for support by:

  • Bullet pointCalling 0800 085 3481 (Monday-Sunday, 8:00am – 8:00pm)

We can offer appointments with specialist domestic violence outreach worker between the hours of 8.00am – 8.00pm Monday – Sunday.

Please note: our office is open Monday – Friday 9.00am – 5.30pm. Outside of these hours you can leave a message and we will call you back the next working day.

  • Or by calling the Freephone 24-Hour National Domestic Violence Helpline, run in partnership between Refuge and Women’s Aid, on 0808 2000 247 (staffed 24 hours a day, every day)

If you are in immediate danger, call 999


*name changed to protect identities