Refuge—Richmond Advocacy and Community Outreach Service

How can Refuge help you?


Refuge. For women and children. Against domestic violence.Refuge—Richmond Advocacy and Community Outreach Service provides free, confidential, non-judgmental and independent support to anyone experiencing domestic violence living in the London borough of Richmond upon Thames. Our service supports women and men aged 16+. 

Refuge’s Independent Domestic Violence Advocates (IDVAs) provide support to people at high risk of injury or harm due to domestic violence from a current or former partner, or a family member.

Refuge’s Community Outreach Worker is based between the five children centres within the borough and provides emotional and practical support to anyone experiencing domestic violence.

The RefugeRichmond Advocacy and Community Outreach team will work with you to create a tailor made safety and support plan which can include:

  • Refuge. For women and children. Against domestic violence.Personal safety information
  • Support if you need to contact the police
  • Keeping you updated and informed if you are going through a court case
  • Information on injunctions
  • Support around improving the safety of child contact
  • Support around safe housing options
  • Referrals to other services
  • The opportunity to discuss the effects of domestic violence with someone who understands

Sarah’s story

Refuge. For women and children. Against domestic violence.

“I went through three years of physical, emotional and psychological abuse from my ex partner before I called Refuge. He broke down my confidence and made me feel like it was my fault when he hurt me. I believed him when he said he would change.

I tried to leave him a number of times before I found Refuge, but he always made me feel guilty for leaving, and I didn’t have anywhere to go. When I went back to him things would be better for a while – but then the abuse would start all over again. It started to get worse and happen more often as well.

One night he told me that he was going to kill me and my whole family. I believed him – I knew what he was capable of. I was so scared. I didn’t know what to do.

I found the number for Refuge and called them. For the first time I had someone to talk to about what I was going through. Jenny, my advocate, arranged a safe place and time to meet me. I told her everything. She helped me to understand that the abuse I was experiencing wasn’t my fault and that I couldn’t change my partner.

When I told Jenny that I wanted to leave him, she supported me to find somewhere safe to live and had extra security measures put in place to protect me. She also made sure that I got the support I needed from my GP.

We kept in touch regularly and with Jenny’s support I was able to leave my ex partner safely and rebuild my life away from him. My life is completely different now – I’m safe and happy. Words can’t express how grateful I am to Refuge for being there for me.”

Domestic violence – physical or emotional – is all about power and control.

Refuge can help you and your children rebuild your lives, free from fear.

Refuge. For women and children. Against domestic violence.


  • You are not alone – 1 woman in 4 experiences domestic violence at some time in her life
  • The abuse is not your fault.  You are not to blame for your partner’s behaviour – only they are responsible for it
  • Domestic violence is against the law
  • Everyone has a right to live a life free from violence and abuse
  • The frequency and severity of abuse is likely to increase over time
  • Leaving an abuser can be the most dangerous time for a victim of domestic violence
  • You don’t have to deal with this on your own – seeking support is a brave and positive step
  • Refuge is here to support you – contact us now

Refuge. For women and children. Against domestic violence.

Access support

We believe that everyone has the right to a life free from violence.

Contact the Refuge team for support by calling:

  • RefugeRichmond Advocacy and Community Outreach on 020 8943 8188 (Monday-Friday, 9:00am-5:00pm)
  • The Freephone 24-Hour National Domestic Violence Helpline, run in partnership between Refuge and Women’s Aid, on 0808 2000 247

Or visit and to find out more.

The One Stop Shop

Refuge. For women and children. Against domestic violence.The One Stop Shop is a weekly drop-in run for anyone who is experiencing domestic violence in Richmond upon Thames. We provide free face to face support and information on ways to increase safety and reduce risk. It is held every Thursday at St John the Divine Church Hall, Kew Road, Richmond TW9 2PE (a short walk from Richmond train station) from 10am to 1pm.  To find out more information about the One Stop Shop, please contact Refuge-Richmond Advocacy and Community Outreach service on 020 8943 8188.

The Refuge-Richmond Advocacy and Community Outreach Service can support people with a variety of needs, for example: people with English as an additional language, people with disabilities, and people with drug and alcohol issues, among many others.

Please call the Refuge-Richmond Advocacy and Community Outreach Service on 020 8943 8188 to discuss, in confidence, any fears or concerns you may have. We can give you information about your options and help you keep safe.

If you are in immediate danger, call 999


Find out more about Refuge

Find out more about domestic violence

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