Our services

Supporting those who have experienced violence and abuse is at the core of everything we do. No matter what your experience – domestic violence, sexual violence, ‘honour’ based violence, forced marriage, FGM, human trafficking or modern slavery – we are here to support you.

We run a range of specialist services to help survivors access safety and rebuild their lives. We understand each person’s circumstances and needs are different and that survivors need different services at different times. Our expert staff work closely, and confidentially, with every individual to develop a bespoke support plan. If a woman is not sure what service she wants or needs, Refuge will support her to explore her options.

Refuges

Refuges

Our refuges provide emergency temporary accommodation for women and children fleeing abuse. They give women time and space to make decisions about their futures and our specialist refuge staff are on hand to provide one-to-one emotional and practical support.

Outreach

Support in the community

Refuge’s outreach workers support women in their homes or in a safe place within the community. Some may be living with their abuser, whilst others may have left but still need support. Our experts provide one-to-one emotional and practical support, including around safety planning, housing applications and financial empowerment.

IDVA thumb support in office

Independent advocacy

Our independent domestic, sexual and gender violence advocates provide expert guidance for women at the highest risk of injury and harm of all forms of violence, but particularly to those women who are going through the civil and criminal courts. They offer support, for example, to report to police, to give statements, attend court safely or testify against the perpetrator.

Culturally-specific services

Women from minority ethnic groups may face additional barriers to accessing support due to discrimination, language needs or immigration status, for example. Refuge is committed to breaking down those barriers. Our expert staff speak 44 languages and Refuge provides culturally-specific services for Eastern European, Vietnamese, African, Caribbean and Asian women.

Gender-based violence services

These services act as the first point of contact for any victim of gender-based violence in a particular local area.  We provide support for domestic violence, sexual violence, human trafficking and modern slavery, forced marriage, FGM and so-called ‘honour’-based violence.

‘One stop shop’ services

Refuge offers a number of single point of access services, which act as the first point of contact for any victim of gender-based violence in a specific area. These services operate across entire local authorities and offer a broad range of support.

child support 2

Child support workers

Refuge employs a team of child support workers in its refuges and community-based services. They provide vital one-to-one and group sessions for the children of our clients, supporting them with homework clubs and play and school holiday activities.

Helpline

National Domestic Violence Helpline

The Freephone National Domestic Violence Helpline, run in partnership between Refuge and Women’s Aid, is open 24 hours a day, seven days a week. Our expert advisers offer confidential, non-judgmental support and information as well as access to specialist domestic violence services across the country.