Our supporter promise

Your donation will be used to fund our vital work with women and children escaping domestic violence throughout the year. We promise to always use your funds responsibly and in the most effective way to ensure we can continue to provide our life-saving and life-changing services.

We will keep you updated on how your donations are making a difference and on the future work of Refuge.

We will never sell or swap your personal data and use your details in accordance with the Data Protection Act 1998.


How Refuge uses a £1 donation

For every £1 donation of voluntary income that Refuge receives, 79 pence goes directly to our charitable activities. The remaining 21 pence is used to cover administration and fundraising costs.

 Pennies in the pound chart v2









Problems with your donation

Refuge aims to maintain high standards in all of its work but we recognise that we can sometimes get things wrong, despite our best intentions.

We would welcome your feedback, so that when we get it wrong we can aim to improve the service we offer you in the future. Refuge values and takes seriously any feedback that is provided.

If you have any questions or concerns about your donation, would like to request a copy of the Refuge complaints procedure, or would prefer not to hear from us in the future please email fundraising@refuge.org.uk or call 020 7395 7771.