Helpline 685

Need to talk? Call 0808 2000 247

You can speak to a member of the National Domestic Violence Helpline team, run in partnership between Refuge and Women’s Aid, at any time, day or night. The Helpline adviser will offer confidential, non-judgmental information and expert support. The team will provide a listening ear if you want to talk about your experiences and support you to work through your options in the short and long term. Our aim is to work with you to keep you safe and give you information so you can make informed choices. We will never tell you what to do.

The Helpline can also help you to access refuge accommodation, or other specialist domestic violence services, if you need them. We can also direct you to other specialist services, depending on your individual needs.

A Helpline for all women and concerned friends, family and professionals

The Helpline is free to call. It uses the services of Language Line to provide access to interpreters for non-English-speaking callers. The Helpline can also access the BT Type Talk Service for deaf or hard-of-hearing callers. The Helpline is open 24 hours a day and every day of the year.

What if the lines are busy?

  • In an emergency, always call 999
  • Please keep trying; we try to answer as many calls as possible. Quieter periods are often evenings, nights and weekends
  • When we are busy you may find it necessary to leave a voicemail. We will always endeavour to return calls as quickly as possible. You can also leave a voicemail which tells us when a safe time to call you back would be
  • You can also contact the Helpline via email on helpline@refuge.org.uk
  • If you don’t need to speak to someone immediately, there is lots of useful support information on our website. There is also an option to listen to safety information by selecting Option 3 on our telephone system