Contact us

For support

Please call the Freephone 24 hour National Domestic Violence Helpline, run in partnership between Refuge and Women’s Aid, on 0808 2000 247 or email helpline@refuge.org.uk.

Other enquiries 

Please note that unless otherwise specified, the contact numbers below are only available Monday-Friday, 9am-5:30pm.

Fundraising and donations

If you would like to raise funds for Refuge, or would like to donate new items to support clients in our services, we would love to hear from you. Please contact the Fundraising team:

Donations: whilst we are always grateful for donation offers from our supporters, please note that we are not always able to accept physical donations due to storage and distribution limitations. Friendly request: please ensure that all donations are new products.

Press, communications and literature/research requests

  • If you have a media query please contact: press@refuge.org.uk ; 0207 395 7731 (out of hours and weekend press enquiries only: 07970 894240)
  • If you would like to receive awareness-raising materials (such as leaflets or posters), please contact: comms@refuge.org.uk

Please note that due to the number of requests we receive and our limited resources, we are unable to provide personal support to student projects. There is lots of information on this website, including many of our publications and reports which are available to download, so please make the most of these resources.

Refuge job vacancies and enquiries

Find out more about working for Refuge or email recruitment@refuge.org.uk

Refuge volunteering

If you are interested in finding about volunteering opportunities that might be available, please visit our Working for Refuge page or email volunteering@refuge.org.uk

General enquiries

We are unable to provide support to anyone experiencing domestic violence or other forms of violence against women through our general enquiries channels.  Please direct all support calls to the Helpline (as detailed above).

Our general email channel receives a great number of enquiries and we are not always able to respond quickly. Before contacting info@refuge.org.uk please review the options above in case your query can be better supported through one of these avenues.  If your query cannot be resolved through any of the above channels please call/email as per the below: