ISVA service manager – Thames Valley

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 3,800 women and children in our national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.


Refuge is looking to recruit an exceptional manager to lead its Independent Sexual Violence Advisory (ISVA) Service in Thames Valley. Working in a multi-agency setting across the whole of the Thames Valley Policing area, your service will support those who have experienced sexual violence by advocating powerfully on their behalf and coordinating a range of statutory services to keep them safe and help them navigate the civil and criminal justice systems.


Job title:     ISVA service manager      

REF:           063 TVSM                                                                        

Salary:       £34,181 per annum

Hours:       37.5 hours per week                                              

Location:   Thames Valley


This service, funded by the Office of the Police and Crime Commissioner Thames Valley, has been providing high quality emotional and practical support to victims of sexual violence in Thames Valley for just over a year. You will be responsible for managing the delivery and development of this high quality ISVA service. You will manage and motivate a team of specialist staff overseeing their demanding caseloads to deliver positive outcomes for our clients. This role will have a strategic focus and you will work pro-actively in partnership with other agencies, to ensure a coordinated community response and service in order to protect victims and their children. You will manage relationships and influence professionals across a range of statutory services and the criminal justice system to ensure client safety is prioritised.


You will have significant experience of providing practical and emotional support to victims of sexual and domestic violence and of managing such a service. You will be able to develop, sustain, and evaluate joint work between agencies, establish good working relationships and negotiate effectively. Experience of managing and developing teams is essential..


You will be a strong and effective communicator. Most importantly you will understand and know how to support survivors to navigate the civil and criminal justice systems in relation to domestic and sexual violence. An ability to work independently and prioritise a busy workload is essential.


Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Qualifications and Credit Framework (QCF) accredited qualification for our profession. In addition Safelives training or an equivalent ISVA training programme will be provided. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.



Closing date: 3rd November 2016 at 10.00am               

Interviews: 14th November  2016

To apply please complete the below application form and email to

Application Form and Diversity

ISVA Manager – Thames Valley JD

Refuge Benefits – Manager


An enhanced Disclosure Barring Service (DBS) certificate will be required for these roles.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.


No agencies please – as a charity we work hard to keep our costs down.


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