IDVA Service Deputy Manager (maternity cover) – Hertfordshire

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 3,800 women and children in our national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.


Refuge is expanding, launching a large new IDVA service in Hertfordshire and is looking to recruit 2 exceptional deputy managers to work with the service manager to establish and lead this service. Working in a multi-agency setting, the service will support those experiencing domestic violence by advocating powerfully on their behalf and coordinating a range of statutory services to keep them safe and help them navigate the civil and criminal justice systems. The key purpose of this role will be to support front line IDVAs in achieving this.


Job title:     IDVA Service Deputy Manager (maternity cover)

REF:           062 ISDMH                                                                                  

Salary:       £29,718 – £31,576 per annum

Hours:       37.5 hours per week                                              

Location:   Hertfordshire


You will be part of a management team, responsible for the delivery and development of high quality independent advocacy services to victims escaping domestic and sexual violence. You will manage and motivate a team of between of front line independent domestic and l violence advocates overseeing their demanding caseloads to deliver positive outcomes for our clients. You will manage relationships and influence professionals across a range of statutory services and the criminal justice system to ensure client safety is prioritised.


You will have significant experience of providing practical and emotional support to survivors of domestic violence and of managing such a service. You will be able to develop, sustain, and evaluate joint work between agencies, establish good working relationships and negotiate effectively. Experience of managing staff is essential.


You will be a strong and effective communicator. Most importantly you will understand and know how to support survivors to navigate the civil and criminal justice systems in relation to domestic and sexual violence. An ability to work independently and prioritise a busy workload is essential.


Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Qualifications and Credit Framework (QCF) accredited qualification for our profession. In addition CAADA training or an equivalent training programme will be provided. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.


To apply please complete the below application form and send to

Closing date: 31st October 2016 at 10.00am

Interviews:    8th November 2016

Application Form and Diversity

IDVA Service Deputy Manager JD

Refuge Benefits – Manager


An enhanced Disclosure Barring Service (DBS) certificate will be required for these roles.


Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.


No agencies please – as a charity we work hard to keep our costs down.


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