National Domestic Violence Helpline Volunteer Coordinator (6 months fixed term contract) Tower Hill London

Refuge is the country’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 3,800 women, children and men in our national network of services.  We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.


Job title:   National Domestic Violence Helpline Volunteer Coordinator (6 months fixed term contract)

REF:          053NDVHVC

Salary:      £31,926 – £33,660 per annum

Hours:       37.5 hours per week                                                                       

Location:   Tower Hill London


We are recruiting a Volunteer Coordinator to work alongside the National Domestic Violence Helpline Manager to recruit, develop and support volunteers and deliver our volunteer recruitment strategy within the National Domestic Violence Helpline. You will advertise opportunities, select volunteers and coordinate volunteer training and development using the agreed Partnership National Helpline Training materials. You will be responsible for the well-being of volunteers, offering supervision, debrief opportunities and supporting reflective practice. Overseeing the safeguarding of children and vulnerable adults, you will ensure volunteers work to the highest standards. You will provide regular statistical reports, maintain volunteer records and coordinate regular volunteer recognition celebration events, at least once a year.


With a good standard of education, you will have a strong knowledge of domestic violence issues and related legislation. You will be experienced in managing staff and volunteers and be experienced in working in a similar helpline or women’s centre environment. With extensive experience of assessing the needs and risks to women and children, you will have demonstrable evidence of high level casework supervision skills and the ability to oversee and direct complex domestic violence casework ranging from child abuse to crisis intervention. You will have strong written and verbal communication skills to write reports, deliver training and communicate with stakeholders in a clear and effective way. You will be able to use Microsoft Office to analyse statistics. With demonstrable knowledge of the safeguarding issues that might arise within a helpline setting, you will have a proven ability to ensure teams deliver outcomes successfully for funders. The successful manager will be expected to participate in the Helpline managers’ on-call rota.


All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.


Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.


Closing date:       3rd October 2016 at 10am                                      

Interview date:    10th October 2016

To apply, please complete the below application form and send your application to

Application Form and Diversity

Helpline Volunteer Coordinator Job description

Revised Refuge Benefits (Staff) 2016


An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.


Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.


No agencies please – as a charity we work hard to keep our costs down.


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