Domestic violence support worker – Shropshire

Refuge is the country’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 3,800 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.


Domestic violence support worker                                          

REF: 033 – 1 DVSW

37.5 hours per week                                                                            

£17,962 – £20,528 per annum



This post involves delivering a professional service to abused women and children living in our refuges, including providing practical and emotional support. Duties include ensuring the smooth running of the refuge, admitting abused women, providing advice on welfare and housing benefit entitlements and supporting residents to obtain permanent accommodation. The post holder will also work with women in the community and facilitate community based group activities and drop in sessions in consultation with partner agencies.


The successful candidate will have evidence of strong casework management skills, good written and verbal communication, and an understanding of the importance of maintaining professional boundaries. Direct experience of providing support to women and an understanding of current welfare rights/civil/criminal legislation relating to domestic violence is essential as well as the ability to work as part of an on-call rota.


All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.


Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Qualifications and Credit Framework (QCF) accredited qualification for our profession. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.


Closing date:   On-going                                            

Interview date: tbc

Application Form and Diversity

DV support worker job description

Refuge Benefits (Staff) 2016


To apply please send your application to


An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.


Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please – as a charity we work hard to keep our costs down.


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