Service Manager – Waltham Forest

 Refuge is the country’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 3,700 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.


Job title:    Service Manager                                                                       

REF:            029 SMWF

Salary:       £35,190 – £36,720 per annum

Hours:       37.5 hours per week

Location:  Waltham Forest


Refuge is looking for a talented person to lead and manage our important specialist domestic violence services in Waltham Forest. You will be responsible for a portfolio of accommodation based and outreach services across the borough.


These roles require exceptional individuals who want to make a difference. You will have proven experience of managing and motivating staff as well as strong interpersonal and management skills. You must also have knowledge of domestic violence issues and experience of working in either women’s refuge or residential setting. A recognised social work, housing or management qualification would be desirable.


As member of the management team the post holder, will be required to be available to deal with out of hour’s emergencies.


These roles provide exciting opportunities to be part of Refuge’s ambitious agenda as we finalise and implement our plans. If you thrive on challenge and relish the opportunity to make a real impact this could be the role for you.


All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.


Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Qualifications and Credit Framework (QCF) accredited qualification for our profession. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.


Closing date:  5th August 2016 at 10.00am                                 

Interview date: 18th and 19th August 2016

Application Form and Diversity

Service manager Waltham Forest job description

Revised Refuge Benefits (Manager) 2016 doc

To apply please send your application to


An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.


Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please – as a charity we work hard to keep our costs down.


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