IT helpdesk and support administrator – Tower Hill London

Refuge is the country’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 3,700 women, children and men in our national network of services.  We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.


Job title:       IT helpdesk and support administrator                                                               

REF:            031 ITHSA

Salary:         £21,420 – £24,480 per annum

Hours:         37.5 hours per week                                                        

Location:     Tower Hill London


We are looking for an IT helpdesk and support administrator to join our IT team on a permanent basis. This is an excellent opportunity to join a large UK based domestic violence charity and make a significant contribution to the way we operate.


The post holder will be supporting the IT and Communication functions within head office and regional domestic violence services including visiting women’s refuges across the country. The post holder will maintain an IT service desk to support end users to ensure a high level of support, availability and integrity of IT systems, including Desktop and Server technologies.


The successful applicant will have experience of providing support in a Microsoft server/desktop environment, knowledge of upgrading and troubleshooting PC hardware and experience supporting Office XP-2010 in a networked environment. In addition you will be able to prioritise your own work load, have excellent interpersonal skills and be able to communicate effectively to both technical and non-technical staff.


All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.


Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.


Closing date:  4th August 2016                                         

Interview date: 11th & 12th August 2016

Application Form and Diversity

IT helpdesk and support administrator job description

Revised Refuge Benefits (Staff) 2016

To apply please send your application to


An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.


Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.


No agencies please – as a charity we work hard to keep our costs down.


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