Sessional Helpline Worker – Tower Hill London

Refuge is the country’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 3,700 women, children and men in our national network of services.  We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.


Job title: Sessional Helpline Worker                                                              

REF: 016 SHW

Salary: £10.98per hour (+ holiday pay)

Hours: Variable                                                          

Location: Tower Hill, London


The Freephone 24 hour National Domestic Violence Helpline are looking to recruit a female* helpline sessional worker to provide support, information and a listening ear to women experiencing domestic violence and to those seeking help on her behalf. The post involves discussing the options available and, if appropriate, referring callers on to refuges and other sources of help and information. We are particularly looking for workers who are available to work with very short notice and are available for a 24 hour shift pattern.


You will have an awareness of domestic violence issues, together with the ability to assess the needs of callers to the helpline. In addition you will possess excellent communication and interpersonal skills combined with a non-judgmental and confidential approach to supporting women. You will be well organised and have a demonstrable ability to use Microsoft Office. The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic violence.


All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.


Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.



Closing date:  02/06/16           

Interview date: 13/06/16

Application Form and Diversity

Sessional Helpline Worker Job Description

 To apply please send your application to


An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.


Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.


No agencies please – as a charity we work hard to keep our costs down.


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