Deputy Service Manager – Hounslow & Richmond

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 3,700 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.


Job title: Deputy Service Manager                                                               

REF:      001 DSMRH            

Salary:    £31,926 – £35,700 per annum  

Hours:     37.5 hours per week (9.00 – 17.30)                                                   

Location: Hounslow & Richmond


Do you want an outstanding deputy management role calling upon all your versatility, judgment and tact? Do you have the ability to motivate and communicate well with others? Refuge is looking for a deputy manager for our Hounslow & Richmond service.   This role requires an exceptional individual who wants to make a difference.


The role involves working closely with abused women and their children who are living in our refuges escaping domestic violence. You will assist the domestic violence services manager in delivering high quality support and refuge housing and community services.


You will have proven experience of providing direct emotional and practical support, and of managing case work. In addition you will have experience of managing and motivating staff, knowledge of domestic violence issues, experience of providing support to women, and experience of working in either a women’s refuge or residential setting. A recognised social work, housing or management qualification would be desirable.


As member of the management team the post holder will take part in an out of hours on call rota.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpins all of our work.


Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Qualifications and Credit Framework (QCF) accredited qualification for our profession. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.


Closing date:   27th April 2016                                                           

Interview date: W/C 9th May 2016

Application Form and Diversity

Deputy Service Manager Hounslow & Richmond JD

To apply please send your application to


An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.


Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post is however restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.


No agencies please – as a charity we work hard to keep our costs down.


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