Fundraising and Support Care Assistant – Tower Hill London

Refuge is the country’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 3,700 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.



Job title:  Fundraising and Support Care Assistant                                                     

REF:        125 FSCA

Salary:    £21,000 – £24,000 per annum

Hours:     37.5 hours per week                                                             

Location: Tower Hill London


It is an exciting time to be joining Refuge. Recent investment in fundraising sees us at the beginning of a new and ambitious long term strategy. You will be joining a small but passionate team of professionals determined to embrace the targets and challenges ahead, bringing creativity and focus to your role. At our head office based in Tower Hill, the fundraising team sits alongside some of the project staff, in an open plan environment, which helps the team gain a real understanding of this life and death cause. This in turns helps us to build effective fundraising campaigns and raise vital money for the issues we support.


The Role

We are looking for a motivated individual who is highly organised and who wants to play a key role within our small, but high achieving fundraising team. You would be supporting all areas of fundraising but with a special focus on supporting our work with individuals and events.


You will need to have a good understanding of databases and how they are used in a fundraising environment and be fully computer literate.   As a good communicator you will act as the first point of call for fundraising enquiries.  Your experience and ability to organise yourself will ensure that you are able to cope with a busy workload and ideally, you will have experience of working in an office environment.


About You

As a proactive member of the team with a keen eye for detail, you will be able to work under your own initiative. You will have strong organisational skills, with the ability to juggle many tasks at once. You will have strong written and verbal communication skills with the ability to write your own correspondence.


All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.


Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.


Closing date:    1st April 2016                                                  

Interview date: 11th April 2016  

Application Form and Diversity

Fundraising and support care assistant job description

To apply please send your application to


An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.


Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.


No agencies please – as a charity we work hard to keep our costs down.


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