Deputy director of operations

Do you think it is a national disgrace that in England and Wales, two women a week are killed by their partner or ex-partner? Or that one woman in every four will experience domestic violence at some point during her life-time?

Do you want to work for an organisation that gives a voice to women and children, and play a leading role in ensuring that life-saving services are in place to support them? If so, then deputy director of operations at Refuge may be the perfect job for you.

Refuge is the country’s largest provider of specialist services for victims of all forms of gender-based violence. Every day we support over 3,700 women and children in our national network of services. We advise Government and lobby to keep violence against women and girls high on the public agenda.


Deputy director of operations                                                                  REF: 123 DDO

£60,000 – £66,000 per annum

Head Office London – Nationwide Travel

37.5 hours per week 9:00 – 5:30 Monday to Friday, plus on – call


This is a great opportunity to join the country’s largest provider of specialist services for victims of all forms of gender-based violence as deputy director of operations. In this new role you will lead the implementation of new services, through to ensuring their effective operation, whilst acting as the expert lead for the organisation on operational activities. Through your team of senior operations managers you will lead the development and delivery of services ensuring that contract requirements are met and services are shaped by the views of survivors.

You will be passionate and committed to delivering outstanding outcomes for survivors and providing strong leadership to the operations workforce. You will have a deep understanding of domestic, sexual and gender violence issues with experience of managing specialist services. You must be able to think strategically and translate strategies into achievable goals and you should have a strong track record of monitoring and auditing service quality and performance management.

There has never been a more challenging but equally exciting time to join Refuge. Public consciousness around domestic violence is increasing and, in a climate of squeezed local authority budgets, there is a renewed focus on fighting for continued provision and generating innovative new service models.

Interested in this opportunity – review the job description to see if you have got what it takes for this leading role in Refuge.


Final Deputy Director operations

Application Form and Diversity

To apply please send your application to


Closing date:    4th April 2016 (noon)                                              

Interview date: 14th April 2016

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.  Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please – as a charity we work hard to keep our costs down.

You may have experience of the following: Deputy Director of Operations, Charity, Charities, Third Sector, Safeguarding, Service Delivery, Operations Manager, Domestic Violence, Not for Profit, Senior Service Delivery Manager Etc.

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