Helpline Volunteers – Tower Hill London

Refuge is the country’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 3,300 women, children and men in our national network of services.  We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.


Job title:   Helpline Volunteers                                                                                              

REF:          007 HLV

Salary:      Voluntary (travel expenses can be refunded up to £9 per day)

Hours:      4 hours weekly shift                                                           

Location:  Tower Hill London


Refuge is the country’s largest single provider of specialist accommodation and support to women and children escaping domestic violence – a national lifeline for up to 80,000 women and children every year.  Refuge provides safe, emergency accommodation through a network of refuges throughout the country and runs the Freephone 24-Hour National Domestic Violence Helpline taking 400 calls every day, in partnership with Women’s Aid.

We are recruiting female* volunteers for the National Domestic Violence Helpline, who will be responsible for providing support, information and a listening ear to women experiencing domestic violence and to those seeking help on her behalf. The role involves discussing the options available and, if appropriate, referring callers on to refuges and other sources of help and information.

You will have an awareness of domestic violence issues, together with the ability to assess the needs of callers to the Helpline. In addition you will possess excellent communication and interpersonal skills combined with empathy and sensitivity. You will be well organised and have good administrative skills.

Volunteers will be required to cover a weekly 4 hour shift at Refuges’ head office in Tower Hill.  Some evening and weekend shifts are available but we are predominantly looking for volunteers who can cover weekday shifts during office hours. Our busiest days are Mondays and Tuesdays so we are particularly looking to cover shifts on these days.


Training Program – April 2016

 Applicants must be able to attend 100% of the training program prior to volunteering on the Helpline. The mandatory training programme will take place on the following dates:

Monday 11 April, Tuesday 12 April, Thursday 14 April, Friday 15 April, Saturday 16 April.

Training will take place from 9.30am until 4.30pm at Refuge’s head office in Tower Hill.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.


Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development.  Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.


Closing date:      16th February 2016 at 10.00am                                                 

Interview date:   14th – 15th March 2016


Helpline volunteer application form

Helpline volunter Job Description

To apply please send your application to


An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community.  This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.


No agencies please – as a charity we work hard to keep our costs down.


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